customertransformation

A simple guide to demand analysis in the delivery of victim support services

Introduction Managing victim support services can be full of challenges. Matching capacity with demand is a key approach to removing some of the visible and hidden backlogs along a victim support service pathway. In this article we show how to conduct demand and capacity analysis to improve victim support services. What is gap analysis and […]

Unique Customer Transformation Club

10 October 2013, 2-5pm followed by networking British Interplanetary Society, SW8 1SZ Are you doing customer transformation? Are you interested in exploring it and finding out more? In partnership with the London Borough of Merton, RedQuadrant is excited to be sponsoring this event. Unlike existing groups for those interested in contact centre management, transformation techniques […]