10 October 2013, 2-5pm followed by networking
British Interplanetary Society, SW8 1SZ
Are you doing customer transformation?
Are you interested in exploring it and finding out more?
In partnership with the London Borough of Merton, RedQuadrant is excited to be sponsoring this event. Unlike existing groups for those interested in contact centre management, transformation techniques or customer insight, the Customer Transformation Club will be different – is it for those undertaking or interested in real programmes of transformation based around the customer.
Bringing councils together to learn and share from each other, RedQuadrant’s track record in this area will enable us to act as convenor and share our own perspective. The first event is on ‘channel shift – how to do it wrong’.
Looking at how channel shift and customer transformation really relate, and covering common misconceptions, what to avoid and how to take a more sophisticated approach, this will be an exciting opportunity to share knowledge and experiences with others on the same journey.
If this is something that you find as exciting as we do, drop us an email or give us a call for more information.