- Honest conversations, discussing the undiscussable of emotions and reasoning – nothing can develop unless there’s a shared effort to get at the truth
- Clarity – no learning is possible, and productivity and psychological safety are unlikely, without clarity of roles, tasks, decision-making, and relationships
- Learning – true learning isn’t possible without planning, prediction, and learning and reflective practices
These three create a learning system
4. Culture shaping, understanding that leaders and systems and emotional responses to them create conditions which generate psychological safety and productivity – or not.
A productive system.
Intent – measure customer / citizen / community outcomes – as they judge them.
A purposeful system.
Culture and achievement of intent are self-correcting measures – if you measure the actual outcomes of your practices; the experience of employees and customers, and learn what works, you can’t go wrong.
But you have to make them a practice – daily, built-in, acknowledging your weaknesses.
Download the ‘five core practices’ here:
Which practice do you need to work on the most?